How to Use Value Impact Status in Enforcium

Value Impact Status helps you assess each process step based on the value it creates for the customer or the business.

Once a process is documented, it is useful to look at each step and ask:

“Why do we perform this step, and what value does it create?”

Enforcium provides four statuses:

CLIENT VALUE ADDED → BUSINESS VALUE ADDED → WASTE → N/A

CLIENT VALUE ADDED — Improves customer experience or outcomes.

Use Client Value Added when a step directly creates value for the customer or affects the outcome they receive.

For example:

• Conduct a client consultation
• Prepare a solution based on the client’s needs
• Configure the product for the client
• Resolve the client’s issue

These steps contribute directly to a better customer outcome or experience.

BUSINESS VALUE ADDED — Supports business operations and growth.

Use Business Value Added when a step supports the company’s operations, control, or growth, even when the customer does not directly see its outcome.

For example:

• Review a contract before signing
• Update information in the CRM
• Approve a budget
• Record work results
• Check compliance with internal requirements

The customer may not interact with these actions directly. They support stable and effective business operations.

WASTE — Consumes resources without clear impact.

Use Waste for steps that consume time or other resources without a clear impact on the customer or business outcome.

For example, a team may regularly:

• Manually transfer the same data between multiple systems
• Create a report that nobody uses
• Collect several approvals when one is sufficient
• Duplicate information across different documents

Marking a step as Waste does not mean it should be removed immediately. It is a signal to review why the step exists and whether the process can be simplified.

N/A — Value impact not specified.

Use N/A when the value impact of a step has not been defined or does not need to be classified yet.

This allows you to build a process without evaluating every step immediately.

Open the required process and enable Edit mode.

Select the Action Step you want to edit and open the Value Impact Status field.

Choose one of four options:

CLIENT VALUE ADDED

BUSINESS VALUE ADDED

WASTE

N/A

Then click Save changes.

The status is assigned to the specific step, so different steps within the same process can have different value impacts.

Consider a simplified process for working with a new client.

Conduct a discovery call

→ Client Value Added

The team identifies the client’s needs and can propose a relevant solution.

Prepare a personalized proposal

→ Client Value Added

The client receives a solution tailored to their situation.

Review the contract

→ Business Value Added

This step supports the company by ensuring the engagement is documented correctly.

Enter the deal information into the CRM

→ Business Value Added

The data supports further work, reporting, and follow up.

Manually enter the same data into another internal spreadsheet

→ Potentially Waste

If the information is simply duplicated and the spreadsheet provides no additional value, the team can review whether this step is necessary.

This is where Value Impact Status becomes useful for process analysis.

Imagine a process with 20 steps.

At first, every step may seem necessary because the team has always worked this way.

After classification, the process might look like this:

7 steps → Client Value Added

8 steps → Business Value Added

3 steps → Waste

2 steps → N/A

The process can now be reviewed more systematically.

For steps marked as Waste, ask:

• Can this step be removed?
• Can it be automated?
• Does it duplicate another action?
• Can the number of approvals be reduced?
• Does anyone in the company need the result of this step?

Value Impact Status helps the team identify potential areas for optimization and discuss them together.

Value Impact Status and Process Stage describe different aspects of a process step.

Process Stage answers:

“What role does this step play in the process?”

PLAN → preparation

DO → execution

CHECK → review

ACT → follow up or improvement

Value Impact Status answers:

“What value does this step create?”

CLIENT VALUE ADDED → value for the customer

BUSINESS VALUE ADDED → value for the business

WASTE → no clear value

N/A → not specified

A single step can have both parameters.

For example:

Or:

Together, they provide two levels of context: what the step does in the process and why it matters.

You can classify steps as you build a process or review them later.

Value Impact is especially useful when the team wants to examine an existing process and understand where value is created and where unnecessary work may have accumulated.

For example,

if a process has become too long, involves a lot of manual work

or

the team regularly encounters unnecessary bureaucracy

Review each step and assign a Value Impact Status.

The result is a process that can be analyzed, refined, and improved over time.